Purpose

Brand Erabica Coffee Roasters owned by Mycoffeecafe International is proud to offer the absolute freshest crop to cup specialty coffee out there, delivered whole bean, ground, or fresh concoction based on your preference, right to your door. We use Third Party Shipping Carriers or Logistics partners for all our orders placed on our web store. We are committed to a delightful shipping and delivery experience and we thrive to ensure in each order that we ship. However no one is perfect in Logistics due to several interdependencies and hence with such limitations, we try to learn and adapt to overcome as much as we can.

Scope

The Shipping Policy addresses known issues and Frequently Asked Questions about shipping and delivery. We have tried to answer most of the important questions here and may keep changing at our discretion from time to time.

Policy

Mycoffeecafe International Shipping Policy is listed out below in detail. Should you need more information or if you have questions that are not answered, we request you to kindly contact our Customer First Service Support Helpline @+91 9699553935 or drop us an e-mail.

1. Which shipping carriers do you use?

We ship all mycoffeecafe. in orders via any of the following shipping carriers. Blue Dart, FedEx, SkyKing Courier, DTDC, Shree Anjani Courier Service, Shree Tirupati Courier Service, and India Post - (Only for Remote & Out of Delivery Locations).

2. How do you assign a shipping carrier for orders placed at your store?

Shipping carriers are automated and are choosen by our store syste. Our system chooses the most efficient and relaibel carrier based on location, item handling and weight. If you are unable to receive your order either through Blue Dart or any private carriers, please call our Customer First Service at +91 9699553935 for assistance. For all such non serviceable or out of delivery locations orders,  we will ship through India Post only. Orders shipped through India Post may cause an additional delay.

3. Can I choose my shipping carrier?

Unfortunately no, we do not allow you to choose your shipping carrier and we are unable to modify shipping carrier options. Please call our Customer First Service Support Helpline at +91 9699553935 for further assistance.

4. Why can I no longer choose my shipping carrier?

Unfortunately, we cannot accommodate modified or custom shipping carrier requests at the moment due to technological limitations. We apologize for the inconvenienc.

5. Can I have parts of my order ship to different addresses?

Due to the GST billing method, we cannot offer to ship in parts and at this time we can only ship an order to one (1) address at a time. If you would like to ship items to different addresses, you need to place separate orders.

6. How much do you charge for shipping?

We offer several different affordable shipping options:

• Free (local, national & regional) domestic ground and air shipping on mycoffeecafe. in subscription orders, with no minimum threshold.
• Free local ground shipping on standard, one-time orders over INR 250/-.
• Free selected national & regional (based on area & pin-codes) domestic ground and air shipping on standard, mycoffeecafe. in one-time orders over INR 250/-
• Domestic National & Regional Expedited Air delivery shall be chargeable as a Minimum of INR 250 per kg, per shipment based on your delivery location. To know more about the same, drop us an email before placing your order or call us at our Customer First Support line at +91 9699553935 for further assistance.
• For eligible refunds due to product returns, all shipping, packing, and handling charges shall be deducted from the refund amount. The shipping and handling amount deducted shall depend upon your delivery location and the volumetric weight of the shipment.

7. Do you ship Internationally?

No, we don’t ship single or multiple retail order(s) internationally. We ship internationally, only custom orders in wholesale or in bulk. Drop us an e-mail with your wholesale or bulk requirements.

8. Will I receive order and shipment confirmation?

After you finish placing an order online at our web store, you will receive an order confirmation via e-mail. You will receive a second update to the same email address confirming once your order has shipped and containing your shipment tracking number.

Don't see your order confirmation e-mail? Be sure that you entered your e-mail address correctly and check your spam folder. You can also log in to your account and visit the Order History tab to view your order status at any time.

9. Can I track my order?

Your shipment confirmation e-mail will contain your tracking number. You can also log in to your mycoffeecafe account and visit the Order History tab to view your order status and track your order at any time.

10. Are orders shipped immediately after placing an order?

No. All orders are subject to a two to three (2-3) business day processing period. mycoffeecafe. in orders will typically ship in two to three (2-3) business days after they have been placed due to our order processing period. For example, if you place an order on Monday, it will ship on Wednesday. Or, if you place an order on Friday, it will ship the next Tuesday. If your order consists of a coffee that only roasts on a specific day or days (e.g. a Wednesday-only coffee), the entire order will ship together on that specific day or the next business day. Orders cannot be roasted and shipped on the same day that they are placed. Orders consisting of coffee and coffee brewer will ship together as per coffee roasting schedules. All weekend orders will ship next Wednesday or Thursday.

Note: Holidays may cause an additional one (1) to two (2) business days delay in shipping. If an item in your order is out of stock, we will notify you via email of the delay as soon as possible.

11. What mode of transport is used to ship orders?

All Local and certain domestic orders are shipped via surface mode only. National and Regional orders shipped via Blue Dart shall be shipped via Air. For the rest of the shipping carriers, it shall be shipped via surface mode. For expedited deliveries, kindly contact our Customer First Service at +91 9699553935 before placing your order.

12. Customer Care

Call our Coffeemoji Smiles to support help desk at +91 96995 53935 (10:00 AM to 5:00 PM) or e-mail us for any feedback, help, or more information required. We have tried to answer most of the common questions. Should you encounter any new issues not covered on this help page, we are happy to answer the same.