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Frequently Asked Questions
How long will it take for my items to arrive?
Kindly refer to Order Management Help Section 1 here.
What methods of payment are accepted?
We offer two payment gateways for you to choose any one. we have partnered with International Payment Gateway from Stripe and India's largest Payment Gateway PayU.
I have forgotten my username, now what?
Kindly refer to Account Management Help Section 1 here.
How do I contact you?
Looking to get in touch with our team? Please fill out our Contact Form and our team will get back to you as soon as we can.
Note: that inquiries are answered in the order they are received. Our business hours are Monday through Friday, 9am through 5pm IST.
Why don't you ship to my country?
At the moment, we ship only in India. We are working toward shipping International orders from UAE, Singapore, Australia, Nepal, Bhutan and Srilanka
How can I apply for a job at mycoffeecafe?
Thank you for your interest in building a career at mycoffeecafe! Click here to learn more about working with us and view a list of current job openings.
If you have additional questions, please fill out our Contact Form.
Does mycoffeecafe.in have a wholesale program?
Yes! Click here to learn more about our wholesale program and fill out our Request Form to get in touch with our team.
I want to serve or sell Kwiksip Concoction and Erabica Coffee at my store, what do I do?
Kindly reach out to us by filling the Contact Us form.
Do you offer tours of your roasting plant?
At this time we do not allow public tours of the roasting plant.
What is Our Shipping Policy
Brand Erabica Coffee Roasters owned by Mycoffeecafe International is proud to offer the absolute freshest crop to cup specialty coffee out there, delivered whole bean or ground based on your preference, right to your door. We use Third Party Shipping Carriers or Logistics partners for all our orders placed on our web store. We are committed to a delightful shipping and delivery experience and we thrive to ensure in each order that we ship. However no one is perfect in Logistics due to several interdependencies and hence with such limitations, we try to learn and adapt to overcome as much as we can.
We ship all mycoffeecafe.in orders via any of the following shipping carriers. Blue Dart, FedEx, SkyKing Courier, DTDC, Shree Anjani Courier Service, Shree Tirupati Courier Service, and India Post - (Only for Remote & Out of Delivery Locations).